SUMMARY

Under general supervision, the Residential Sales Associate is primarily responsible for providing quotes for residential job orders, preparing client documentation, generating customer satisfaction, generating new orders/sales through outside sales, and maintaining customer relationships in support of the Residential Sales Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES (duties include but are not limited to):

  • Reviews proposed requests/drawings received from clients either through phone or email, ensuring necessary information is obtained
  • Creates quotes and jobs for distribution of hardware, wood products, laminate and other solid surface products for residential jobs
  • Confirms project details; makes any required change orders; enters all data into PO/ordering system, according to established procedures
  • Opens customer accounts by obtaining customer agreement, collecting customer information and extending credit
  • Orders materials as necessary for project; tracks and maintains information for delivery, pick-up, fabrication and installation. Creates packets as needed
  • Communicates with customers to identify and understand their service needs; identifies and suggests ways to meet those needs
  • Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale
  • Reviews open customer order reports and takes action on open items
  • Prepares, generates and follows up on verbal or written quotations to secure orders or determine reason for loss of order
  • Makes personal sales calls at customer location or by phone on a regular basis
  • Keeps management informed of all customer order status and feedback on a routine basis; submits activity and results reports, such as daily call reports, weekly work plans and monthly and annual sales analyses
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies, as needed
  • Follows all safety and OSHA standards and ensures a safe working environment
  • Attends departmental meetings as required
  • Performs other duties as instructed or required to successfully complete the job

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Keeps informed of new products
  • Identifies ways for continuous improvement of processes
  • Sets up and files residential contract folders
  • Assists with answering telephone and routes calls to appropriate personnel; checks voicemail messages, as necessary

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in marketing, sales, business or related field OR
  • At least three years of related experience in the industry

COMPETENCIES

The items below are representative of the knowledge, skills, and abilities required or preferred.

  • Excellent communication and listening skills
  • Exceptional organizational skills with a high consideration to detail and accuracy
  • Strong industry knowledge preferred
  • Adept at time management and able to work with deadlines
  • High level of energy, motivation, enthusiasm and integrity
  • Proficient computer skills including Microsoft Office
  • Ability to pass a pre-employment background check
  • Valid driver’s license with a clean driving record

PHYSICAL DEMANDS/SAFETY REQUIREMENTS/WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is performed in a temperature controlled office environment or travel via vehicle
  • While performing the duties of this job, the employee is required to walk 30% of the time, stand 20% of the time and sit 50% of the time
  • The employee will occasionally lift and or carry up to 25 lbs.
  • While performing the duties of this job, the employee is routinely required to use hand to finger, handle or feel objects, bend, stoop, twist, lift reach, grasp, talk, hear, and walk during the course of employment
  • specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

 TRAVEL

Some travel is expected for this position

 AAP/EEO STATEMENT

St. Germain’s Cabinet, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

We offer a competitive compensation and benefits package that includes:

  • Competitive wages
  • Health Insurance
  • Flexible Spending Account (FSA)
  • 401 (k)
  • Life Insurance
  • Vacation and Sick Leave
  • Voluntary Dental Insurance
  • Voluntary LTD and STD
  • Additional Voluntary Life Insurance